also both remembered our orders and made sure we were never without what we needed! Around the pool most beds will be taken by the time the sun hits the hotel. Edgar and Alfonso pool servers - both were very helpful and friendly, finding us sunbeds or parasols etc. Very helpful and friendly and showed an interest in getting to know us. Always nice to chat to and get to know a bit about! Ivan pool concierge - spoke to us on a daily basis making sure we were ok and had everything we need. Great fun and engaging at getting people involved in activities but with no pressure. Special mention to the below: Ivan entertainment team - made time to get to know us and speak to us every day. Every staff member we came across was super helpful and would go out of their way to help you. First of all, like everyone says, the staff absolutely make this place. We had an absolutely fantastic time from start to finish, we didn’t want to come home. My husband and I got back from our 2 week honeymoon at Secrets last week. It is a bit annoying not being able to find a bed with loads of. If you ask a pool server or concierge they will find you a place if people have been gone for a while or they can bring you some out and find space. also both remembered our orders and made sure we were never without what we needed!Īround the pool most beds will be taken by the time the sun hits the hotel. Very helpful and friendly and showed an interest in getting to know us.Įdgar and Alfonso pool servers - both were very helpful and friendly, finding us sunbeds or parasols etc. Ivan pool concierge - spoke to us on a daily basis making sure we were ok and had everything we need. Always nice to chat to and get to know a bit about! Ivan entertainment team - made time to get to know us and speak to us every day. We had an absolutely fantastic time from start to finish, we didn’t want to come home.įirst of all, like everyone says, the staff absolutely make this place.
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